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Customer Service

Customer Service

Customer Service Learn how to provide excellent customer service on social media for your pub. This video covers key tips for responding to comments, handling complaints, and maintaining a professional yet personal tone when engaging with customers. Next...
Customer Service

Scheduling

Scheduling Learn how to use scheduling tools like Meta Business Suite and Later for your pub’s social media. This video covers planning posts, editing content, and optimising posting times to keep your content fresh and engage your audience effectively. Download...
Customer Service

Crisis Management

Crisis Management Learn how to manage a social media crisis for your pub. This video covers steps to take when facing negative comments, viral posts, or incidents, including how to respond quickly, apologise sincerely, and prevent escalation with a professional...
Customer Service

 Content Consistency

 Content Consistency Learn how to crosspost social media content for your pub. This video covers how to tailor your content for each platform, avoid watermarks, and use tools like Later and Meta Business Suite to manage your posts efficiently across multiple...